Man : Right, let’s start. The reason why I am here today is to discuss how we can improve our customer service. As you’ve seen from my email we’ve had too many complain in the last 3 month. First of all, let’s look at sale staff. Customers said they’re rude and they don’t know anything about our products. Jane lets says your idea.
Jane : Well I think we should change
the profile offer a sale staff. I don’t
feel we should employees so many young people. Because they don’t know how to deal with customers.
Gaston : I don’t
agree. All we need to do is give us self staff a fixed training before they
started.
Man : How do you feel about that, Austin ?
Austin
: I agree with you, Gaston . A
training course will teach us self staff how to deal with customers as well as giving
them some information about the company. They will be happier in their jobs and
so they will be more applied to customers.
Man : I think you’re right, Austin. Okay, so
let’s move on to a refund policy. Customers save
complain that’s two streak and we’ve lost
a lot of business recently. What do you think, Gaston ?
Gaston : Personally I
feel we should give all customers and money back if they’re not satisfied with their purchase.
John : I don’t agree at all. I think wouldn’t expense. I don’t think we should give refund
to customers if they cant produce our received.
Gaston : Well, perhaps we should exchange the product
if there is no received. Do you agree?
Jane : Yes
that’s sounds better.
Austin : Yes that’s much better.
Nama Kelompok :
- Raafika
Nurma Triandhani
- Puput Dwi
Oktavia
- Raysal
Sitanggang
Kelas : 3EB09
